Return Policy

Thank you for shopping with us. We want you to be satisfied with your purchase, and we’re here to help if something goes wrong. Please review our refund policy below.

Returns & Refunds

We offer refunds under the following conditions:

• The item arrived damaged, defective, or significantly different from the description.

• You received the wrong product.

• The item did not arrive (after confirmed shipping delays).

To be eligible for a refund, you must contact us within 7 days of receiving your order. Please include proof of the issue such as clear photos or a video.

Non-Refundable Items

We do not issue refunds for the following:

• Change of mind

• Delivery delays caused by the courier or customs

• Incorrect shipping address provided by the customer

• Items that show signs of use or wear

• Personalised or custom-made items (unless defective)

How to Request a Refund

To request a refund, please contact us at sanjeev.guptacss@gmail.com with the following details:

• Your order number

• A description of the issue

• Clear photos of the product (if damaged or incorrect)

We will review your request and respond within 2–3 business days.

Refund Processing

If your refund is approved, it will be processed to your original method of payment within 5–10 business days, depending on your bank or payment provider.